GENERAL TERMS AND CONDITIONS FOR THE ONLINE STORE “Dosev Impex” – OWNED BY “Dosev Impex” Ltd.

GENERAL TERMS AND CONDITIONS FOR THE USE OF SERVICES PROVIDED BY THE MERCHANT

Organization Details – “Dosev Impex” Ltd., UIC BG103621878, registered office Varna, 180 Slivnitsa Blvd., contact phone 052/ 730 382

I. GENERAL PROVISIONS

1. This document contains the General Terms and Conditions under which THE MERCHANT – “Dosev Impex” Ltd. provides services to its users/customers through the online store /Dosev Impex/. These terms are binding on all users.

2. Identification of the user/customer for the purpose of reproducing their statement, both for accepting the General Terms and Conditions and for the placed order, is carried out through log files stored on the /Dosev Impex/ server, storage of the user/customer’s IP address, as well as any other information.

3. The products found on the /Dosev Impex/ website do not constitute a legally binding offer but are rather a demonstrative online catalog describing the merchant’s product line.

4. THE MERCHANT reserves the right to refuse delivery of a confirmed order if the goods are not available or if there is a price change. In the event that a payment has been made to the merchant’s account, the amount will be refunded to the customer’s account.

5. The contractual language is Bulgarian, and payments will be made in Bulgarian Leva with VAT.

6. Dosev Impex Ltd. reserves the right to change prices without prior notice. All offers are valid while supplies last. Typographical errors and price corrections are possible, for which the company is not responsible.

II. DELIVERY

7. DELIVERY IS AT THE CUSTOMER’S EXPENSE. THE DELIVERY PRICE IS NOT FIXED. IT IS CALCULATED INDIVIDUALLY BASED ON THE WEIGHT OF THE SHIPMENT AND THE SETTLEMENT. The user/customer bears the entire risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, THE MERCHANT is released from the risk, which is transferred to the user/customer. THE MERCHANT is not responsible for delays if the delay is due to the courier or another supplier.

8. In the event that damages are found to have occurred during the transportation of the goods, THE MERCHANT is not responsible for the warranty service of these goods. If an incorrect or erroneous address, contact person, and/or phone number are provided when placing the order, THE MERCHANT is not bound by any obligation to fulfill the order.

8a. Upon delivery of the goods, the user/customer or a third party signs the accompanying documents. A third party is considered anyone who is not the applicant but accepts the goods upon delivery and is at the address specified by the customer.
If receipt of the goods is refused, except in the cases described below, the refusal is considered unfounded, and the Customer owes payment for the delivery and return costs of the goods. In the event that the Customer is not found at the specified address within the delivery period or access and conditions for handing over the goods are not provided within this period, THE MERCHANT is released from its obligation to deliver the ordered goods.

8b. When the delivered goods clearly do not correspond to the goods ordered by the Customer, and this can be established through a regular inspection, the Customer may request that the delivered goods be replaced with goods corresponding to their purchase order within 24 hours of receipt.

III. PRICES

9. Dosev Impex Ltd. reserves the right to change prices without prior notice. All offers are valid while supplies last. Typographical errors and price corrections are possible, for which the company is not responsible. The prices listed on the website do not include transportation. The delivery price is not fixed. It is calculated individually based on the weight of the shipment and the settlement.

IV. RIGHTS AND OBLIGATIONS OF THE USER/CUSTOMER

10. The user/customer has the opportunity to browse and /after registration/ order the advertised goods in the Dosev Impex online store.

11. The user/customer has the right to be informed about the status of their order.

12. The user/customer bears full responsibility for safeguarding their username and password, as well as for all actions performed by them or by a third party using the username and password. The user is obliged to immediately notify THE MERCHANT of any unauthorized access using their username and password, as well as whenever there is a risk of such use.

13. The user is obliged to pay the price of their order according to the announced method on the Dosev Impex page.

14. Every user, regardless of whether they are a customer of THE MERCHANT, undertakes, when using the services, to:
• not violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international acts;
• not harm the good name of others and not incite violent change of the constitutionally established order, to commit a crime, to violence against a person, or to incite racial, national, ethnic, or religious hatred;
• not violate others’ property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
• comply with Bulgarian legislation, applicable foreign laws, moral rules and good customs, and Internet ethics when using the services provided by Dosev Impex;
• immediately notify THE MERCHANT of any case of committed or discovered violation when using the provided services;
• not upload, send, transmit, distribute, or use in any way, and not make available to third parties, software, computer programs, files, applications, or other materials containing computer viruses, unauthorized remote control systems (“Trojan horses”), computer codes, or materials intended to interrupt, hinder, disrupt, or limit the normal functioning of computer hardware or software or telecommunication facilities, or intended for unauthorized penetration or access to foreign resources or software;
• not perform malicious acts;
• indemnify THE MERCHANT and all third parties for all suffered damages and lost profits, including any costs and paid legal fees, incurred as a result of claims filed by and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials, or information that the User has used, placed on the server, sent, distributed, made available to third parties, or made accessible through /site name/ in violation of the law, these General Terms and Conditions, Good Morals, or Internet Ethics;

14a. The Customer undertakes to provide an accurate and valid phone number, delivery address, and email address, to pay the price of the goods, to pay the delivery costs when the delivery is not free, and to ensure access and possibility of receiving the goods. Unless explicitly stated that delivery is free, it is considered paid.

V. RIGHTS AND OBLIGATIONS OF THE MERCHANT

15. THE MERCHANT has no obligation or objective ability to control the way users use the provided services.

16. THE MERCHANT has the right, but not the obligation, to store materials and information located on the Dosev Impex server.

17. THE MERCHANT has the right at any time, without notifying the User/Customer, when the latter uses the services in violation of these terms, as well as at THE MERCHANT’s discretion, to terminate, suspend, or change the provided services in connection with the use of the website. THE MERCHANT is not liable to users and third parties for suffered damages and lost profits resulting from the termination, suspension, modification, or restriction of services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials, or information transmitted, used, recorded, or made available through /site name/.

17a. Upon receipt of payment, THE MERCHANT undertakes to transfer ownership of the ordered goods to the user/customer, to deliver the ordered goods on time, and to check each item for technical soundness before shipping (if possible, without violating the integrity of the packaging).

18. THE MERCHANT is not responsible for damages caused to software, hardware, or telecommunication facilities, or for data loss, resulting from materials or resources sought, downloaded, or used in any way through the provided services. Advice, consultations, or assistance provided by THE MERCHANT’s specialists and employees regarding the use of services by users do not create any liability or obligations for THE MERCHANT. The company is not responsible for the inaccuracy of information about the goods provided by the manufacturer.

19. THE MERCHANT has the right to collect and use information related to its Users/Customers, regardless of whether they are registered.

20. The information under the preceding article may be used by THE MERCHANT, except in case of explicit disagreement by the User, sent to the following email address office@dushcabini.com. THE MERCHANT collects and uses the information to improve the services offered. All purposes for which THE MERCHANT will use the information will comply with Bulgarian legislation, applicable international acts, and good morals.

21. THE MERCHANT is not responsible for non-fulfillment of its obligations under this contract in the event of circumstances that THE MERCHANT did not foresee and was not obliged to foresee – including cases of accidental events, problems in the global Internet network, and in the provision of services beyond THE MERCHANT’s control.

22. THE MERCHANT has the right to install cookies on users’ computers. Cookies are text files that are saved by the website on the User’s hard drive and allow the retrieval of information about the User, identifying them and allowing tracking of their actions, the Internet pages they visit, the hyperlinks they use, the information they use and record, and others.

VI. PERSONAL DATA

23. THE MERCHANT guarantees its Users/Customers the confidentiality of the provided information and personal data. The latter will not be used, provided, or brought to the knowledge of third parties except in the cases and under the conditions specified in these General Terms and Conditions. THE MERCHANT protects the personal data of the user/customer that became known to it when filling out the electronic form for placing a purchase order, and this obligation ceases if the Customer has provided false data. In compliance with current legislation and the clauses of these General Terms and Conditions, THE MERCHANT may use the Customer’s personal data solely for the purposes provided in the contract. Any other purposes for which the data are used will comply with Bulgarian legislation, applicable international acts, Internet ethics, moral rules, and good customs.

23a. THE MERCHANT undertakes not to disclose any personal data about the Customer to third parties – state authorities, commercial companies, individuals, and others, except in cases where it has received the explicit written consent of the Customer, or the information is requested by state authorities or officials who are authorized by current legislation to request and collect such information. THE MERCHANT is obliged to provide the information by law.

VII. AMENDMENTS

24. The General Terms and Conditions may be changed at any time by THE MERCHANT, who also has the right to change the characteristics of the provided services and these General Terms and Conditions based on changes in legislation. THE MERCHANT undertakes to notify the User of changes to the General Terms and Conditions by publishing a notice of their amendments in a prominent place on its website and providing a sufficient period for the User to familiarize themselves with them. Within the given period, if the User does not declare that they reject the changes, they are considered bound by them. In the event that the User declares within the given period that they do not agree with the changes, THE MERCHANT has the right to immediately stop or terminate the provision of services to the User.

VIII. TERMINOLOGY

25. “User/customer” means anyone who has loaded the Dosev Impex website on their computer.

26. “Order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/user.

27. The Dosev Impex online store is owned by THE MERCHANT.

28. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that an agreement is not reached, all unresolved disputes, including disputes arising from or relating to its interpretation, invalidity, performance, or termination, as well as disputes for filling gaps in the contract or adapting it to newly arisen circumstances, shall be resolved by the competent court of THE MERCHANT’s registration, in accordance with Bulgarian legislation.

IX. Cancellation of an order and refund of amounts paid by bank card

29. Upon receipt of the shipment, the User must check its contents at the time of receipt in the presence of the courier. In case of damage to the contents of the shipment or missing items, the User must immediately notify us at the phone number written on the waybill. Failure to comply with this condition means that complaints about products and missing items in the order will not be considered and, consequently, cannot be satisfied.
Product complaints are accepted within 14 days from the date of receipt of the goods, provided that the product and packaging are in an undamaged commercial condition. The cost of returning the goods in this case is borne by the customer.
According to the law, the refund will be made within 30 (thirty) days from the date of return.
If payment was made by bank card, refunds are processed by initiating a reverse transaction to the card used for payment within 15 days.
In case of damage during transport, a damage report is drawn up in three identical copies, signed by the User and the courier.
If for any reason a product is delivered to a customer with a defect not described in the product description or for another valid reason, the replacement or return of the goods is at our expense.

Appendix No. 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4 of the CPA

STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

To ………………………
/name of the merchant/

……………………………………………………………………..
/address, UIC/

I hereby inform you that I withdraw from the contract concluded by me for the purchase of the following goods/services:

…………………………………………………. /product description/

The goods were ordered on ………………….

The goods were received on …………………. /date of receipt by the consumer is indicated/

………………………………………………………………………../Name of consumer/

City/village……………………………………………………………. /Address of consumer/

………………. …………………………….

/Date/ /Signature of consumer/

The consumer has the right, within 14 days, to unconditionally withdraw from a distance contract or an off-premises contract, without incurring any costs, except for delivery costs if they have chosen a delivery method other than the standard cheapest one for the merchant, as well as the costs for returning the goods.
The 14-day period begins from the date of:

conclusion of the contract – for service contracts;
acceptance of the goods by the consumer or a third party other than the carrier

Within 14 days after expressing the desire to withdraw from the contract, the consumer must return the goods to the merchant. Within 14 days, starting from the date on which the merchant was informed of the consumer’s decision to withdraw from the contract, the merchant shall refund all amounts received from the consumer, including delivery costs.
In case of non-compliance with the general terms and conditions by “Dosev Impex” Ltd., consumers can contact:

Commission for Consumer Protection – https://www.kzp.bg
European Consumer Centre – http://www.ecc.bg/

Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=BG