General Information

As users of the site, you can browse it without filling out registration forms or entering personal data. In some cases, however, through our contact form, we may collect your personal information. If you wish to use specialized modules and services, you must enter the required data for the procedure you are requesting to be performed.

Principles for the Collection, Processing, and Storage of Your Personal Data

We guarantee that the information we collect and use is necessary for this purpose and does not infringe on your privacy.

The services we offer require the processing and storage of personal data, which is minimized.

Why We Collect Personal Data and How We Use It

This data is necessary for the relevant service to be processed and fulfilled based on legally established obligations and/or in response to an inquiry you have sent.

Personal data necessary for specific customer service is collected and processed and stored for the legally established periods. During processing, the transportation of sensitive information (including personal data) through unsecured channels is not permitted.

The main goal of the site is to provide effective service to its users with guaranteed protection of personal data. We maintain administrative, software, and technical measures and resources for data protection.

Regardless of whether the email address, contact person’s name, phone number, or address constitutes personal data in a specific case, we will use the provided data only for the purposes of the task/service we provide.

Cookies and other passive technologies

Our site uses “cookies” and other tracking technologies that collect information from you to improve the services we offer on the site.

What are cookies?

Cookies are small text files that a website can save on your computer or mobile device when you visit a page or the site. A cookie will help the site or other sites recognize your device the next time you visit. Web beacons or other similar files can do the same. We use the term cookies in this policy to refer to all files that collect information in this way.

Cookies perform many different functions. For example, they help us remember your language preferences, show you information we believe is relevant to your interests, or even allow us to recommend content we think you will find interesting.

You can find more about cookies, as well as ways to refuse the use of cookies on your device, in our Cookie Policy.

Your Rights Regarding the Processing of Your Personal Data

The General Data Protection Regulation provides the following rights for individuals regarding the processing of their personal data:

the right to access personal data related to the individual that is processed by the controller;
the right to rectification of inaccurate or incomplete personal data;
the right to erasure (“right to be forgotten”) of personal data that is processed unlawfully or without a legal basis (expired storage period, withdrawn consent, fulfilled initial purpose for which it was collected, and others);
the right to restriction of processing in the event of a legal dispute between the controller and the individual until its resolution and/or for the establishment, exercise, or defense of legal claims;
the right to data portability, when personal data is processed by automated means based on consent or a contract. For this purpose, the data is transmitted in a structured, commonly used, and machine-readable format;
the right to object at any time and on grounds relating to the individual’s particular situation, provided that there are no compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject, or a legal process;
the right of the data subject not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.

You can exercise the rights arising from the General Data Protection Regulation by submitting an application to the controller in person or through an authorized representative by submitting a written application, by mail, through a licensed postal operator, or electronically, signed with a qualified electronic signature. The application should include your name, address, and other data for your identification as a data subject, describe the nature of your request, your preferred form of communication, and actions regarding your request. You must sign your request, indicate the date of submission, and your correspondence address.

If you believe that your rights under the General Data Protection Regulation have been violated, you have the right to file a complaint with the Commission for Personal Data Protection.

Name: Commission for Personal Data Protection

Headquarters and Management Address:

2 Prof. Tsvetan Lazarov Blvd., Sofia – 1592

Website: www.cpdp.bg

Email: kzld@cpdp.bg

For information and contact details regarding the Data Controller, please use our contact page.

Date of last update – 06/06/2022

Online Chat (Tawk.to)

For real-time communication with visitors on the site, the online chat service Tawk.to, provided by tawk.to inc. (USA), is used. The chat loads only after you give consent for the respective cookie category via the cookie banner.

What data is processed: the content of messages, name and email address (if you provide them), IP address, browser and device type, pages you view during the conversation, as well as cookies and data in the browser’s local storage necessary for the chat to function.

Purpose and legal basis: answering your inquiries and consultations regarding products – Art. 6, para. 1, letter ‘a’ (consent) and letter ‘b’ (taking steps prior to entering into a contract) of Regulation (EU) 2016/679.

Data transfer outside the EU: data may be processed in the USA. The transfer is carried out based on Standard Contractual Clauses approved by the European Commission, in accordance with Art. 46 of the Regulation.

Retention period: conversation history is stored for up to 24 months, unless you request its earlier deletion.

You can withdraw your consent at any time through the cookie settings, and you can submit your requests for data access or deletion through the Exercising GDPR Rights page. More information: Tawk.to privacy policy.